“Needed a replacement inverter( not nationwide originally)last year. nationwide provided new inverter and completed installation in timely and competent manner. New inverter working fine to date. transaction dealt with promptly and with no hassles.”
We Take Your Complaints Seriously!
At Nationwide Solar Solutions (NWSS) unbeatable service and customer care is essential to ensure the quality of the products and systems sold meet the highest standards along with exceeding our customer’s expectations We as a company always strive to go above and beyond for our customer’s and understand that issues can occur from time to time.
We appreciate your feedback as we understand misunderstandings and mistakes happen in any industry. Receiving feedback not only allows us to learn from our mistakes but develop procedures and methods to avoid reoccurrence(s) within all areas of our business, whilst ensuring our products and services remain reputable and of the highest standards within the industry.
Your Complaints – Our Promise
- We always try to find a resolution to your complaint(s) within a timely matter, there are however cases that can be more complex than others and may require further attention with the involvement and interaction from third parties. In this instance, we will keep you informed of our movements within the investigation before providing an outcome within 21 days from receipt of the written complaint. If a complaint about any reason may require extra investigation and isn’t going as prompt as we set out to, we will ensure to communicate the need for more time with you and resolve the complaint within 45 days of the initial written complaint received and explain the reason for the delay.
- Whilst your complaint is being processed, we will provide you with regular updates to ensure you are aware of the status of your complaint.
- If for any reason you are dissatisfied with how your complaint has been handled and addressed, you can contact our Customer Resolutions Team on firstname.lastname@example.org Rest assured, we do everything in our power to ensure your complaint is resolved before an escalation is required.
Contact Details – Lodging a Complaint
To make a complaint or check the progress of a complaint, get in touch using one of the channels below
- Contact number: 1300 800 991
- Contact the Solar Sales Agent who assisted you directly via email or phone
Contact email: email@example.com
- Online Chat & Website: www.nationwidesolarsolutions.com.au/contact-us/
As part of our customer satisfaction obligations, Nationwide Solar Solutions (NWSS) has a comprehensive customer complaint procedure.
Our customer complaint process will include all members of Nationwide Solar Solutions (NWSS) including directors to resolve any and all issues in the promptest way possible.
Upon receipt of customer issues (both written and verbal), we adhere to the following procedure in order to maintain our genuine commitment to complete customer satisfaction.
WHY CHOOSE SOLAR?
We can design a solar system and payment plan to match your electricity bill. 'Going solar' won't cost you any more than you are already spending on electricity.
Reduce Power Bills
Our solar specialists can design a solar system to reduce your electricity bills up to 100%
Reduce Carbon Footprint
Reduce your environmental impact to create a cleaner, more sustainable planet. Play your part in creating a better future for the world!
Store the excess power you produce during the day into a solar battery, and reduce or eliminate your evening power bills!
timing is everything
There has never been a better time to invest in solar. Lower prices, better technology and government rebates are allowing more Australians to go solar than ever before.
If you would like to learn more about how solar works, please contact us - one of our solar specialists will explain the full benefits.
Find out how much the government rebate you are entitled to!
The federal government solar rebate is available to reduce the cost of installing solar to eligible home owners. State government incentives are also available.
Why choose Nationwide Solar Solutions?
Tier 1 Panels & Inverters
We use quality Tier 1 panels and inverter brands, with a proven track record of performance and reliability, to ensure the best productivity from your solar system.
Clean Energy Council
Our network of over 100 installers are accredited with the Clean Energy Council, so you're guaranteed a professional installation every time.
7-Day Repair Or Replace Guarantee!
Our 7-day repair or replace guarantee means that in the unlikely event that your system has a fault, it will be fixed within 1 week - guaranteed!
We Install Anywhere
We can install solar anywhere in Australia - so contact us for a quote today, and see how much you can save by switching to solar!
We can provide a battery system which also offers blackout protection - so if the power goes out, you are not left in the dark.
Our solar specialists can recommend the right battery solution for your energy needs, from 3KW to 13KW solutions.
You can add more storage to your system by linking multiple batteries together.
$0 Deposit 5 Years Interest Free Payment Plans Available
What Our Clients Are Saying
“Great Job just got 32panals and a 8’5 kW inverter installed today great service on time the staff Trent and Toni were great help and the installers at least with them and Brisbane installers there should be no problem with the back up service great job guys keep up the great work.”
“We are very happy with service and deal we got from Nationwide Solar Solutions they did everything they said they would and the installation of our 5KW system was completed by a friendly team, they were very professional and helpful. The sales guy was very informative and suggested the 20 panel system after looking at our bill. The price was very competitive and included high quality panels and inverter. I would highly recommend them if your looking to get a solar system.”
“We had a 5KW Solar System put on roof of our house 12 month ago. We have paid no Power Bills except at Christmas when our daughter & her family come for 2 weeks they run the Air- conditioners flat out for the whole 2 weeks. Then our bill for that quarter was about $15. We are very happy Nationwide Solar Solutions.”
“I had a 13.2 kwh Solar System installed by Nationwide Solar Solutions. The highly skilled and experienced Jason from Sales to the Installation team ensured the entire process was seamless. The product offered by Nationwide Solar Solutions was superior to other quotes and the price did not warrant any bargaining. I would recommend anyone looking for a good product at a great price to contact Jason from Nationwide Solar Solutions.”
“Excellent company for your solar panel system installation or upgrade for residential or commercial. Nationwide have extensive knowlegde in the solar industry, govermenent legislation rebates and insurance policies. I’ve dealt with Mr. Trent and his super friendly team. They are awesome and friendly bunch. A big thank you to Mr.Trent who guided us through our tricky insurance claims and we were successful in making the claim. He also made sure our solar installation at my property was installed with great professionalism, care and neatness, see the photo attached yourself. He helped us through despite so many phone calls. Highly recommend this company to anyone in Australia. Dave and Shireen”
“Where can I start the customer service team were great, we had such a care free experience and even got put on a higher feed in tariff, after having problems with our old system this was just a breath of fresh air, would highly recommend even more so now having got our first power bill with credits!! Thanks Again to the team, one happy customer”