We Take Your Complaints Seriously!

At Nationwide Solar Solutions (NWSS) unbeatable service and customer care is essential to ensure the quality of the products and systems sold meet the highest standards along with exceeding our customer’s expectations We as a company always strive to go above and beyond for our customer’s and understand that issues can occur from time to time.

We appreciate your feedback as we understand misunderstandings and mistakes happen in any industry. Receiving feedback not only allows us to learn from our mistakes but develop procedures and methods to avoid reoccurrence(s) within all areas of our business, whilst ensuring our products and services remain reputable and of the highest standards within the industry.

Your Complaints – Our Promise

  • We always try to find a resolution to your complaint(s) within a timely matter, there are however cases that can be more complex than others and may require further attention with the involvement and interaction from third parties. In this instance, we will keep you informed of our movements within the investigation before providing an outcome within 21 days from receipt of the written complaint.If a complaint about any reason may require extra investigation and isn’t going as prompt as we set out to, we will ensure to communicate the need for more time with you and resolve the complaint within 45 days of the initial written complaint received and explain the reason for the delay.
  • Whilst your complaint is being processed, we will provide you with regular updates to ensure you are aware of the status of your complaint.
  • If for any reason you are dissatisfied with how your complaint has been handled and addressed, you can contact our Customer Resolutions Manager David Hussell on david@nwss.com.au. Rest assured, we do everything in our power to ensure your complaint is resolved before an escalation is required.

Contact Details – Lodging a Complaint

To make a complaint or check the progress of a complaint, get in touch using one of the channels below

As part of our customer satisfaction obligations, Nationwide Solar Solutions (NWSS) has a comprehensive customer complaint procedure.

Our customer complaint process will include all members of Nationwide Solar Solutions (NWSS) including directors to resolve any and all issues in the promptest way possible.

Upon receipt of customer issues (both written and verbal), we adhere to the following procedure in order to maintain our genuine commitment to complete customer satisfaction.